Policy Details & Nuances
Consumer queries are used for model training by default. Enterprise Pro accounts are excluded from model training.
In Account Settings, toggle off the 'AI Data Retention' option. Opting out only prevents future queries from being trained on. It does not retroactively remove data already used.
Retention Period
Searches and thread history are stored until deleted by the user. Retained for training purposes unless opted out.
Deletion on Request
YesYou can delete individual search threads or request full account deletion via account settings or support email. Account deletion aims to remove personal data within 30 days.
Queries may be sent to third-party LLM providers (such as OpenAI and Anthropic) to generate answers, under contracts that prohibit those providers from using Perplexity data for model training.
Conversations may be processed for safety monitoring and performance evaluation, occasionally involving human review of flagged queries.
Context & Variations
Fully compliant with GDPR for EEA users, providing tools to export data, request deletion, and restrict processing.
Limited to users 13+ (or 16+ in the EEA). Underage accounts are deleted upon discovery.
Perplexity Enterprise Pro features SSO, data encryption, no data training by default, and immediate data deletion upon workspace deletion.
